DESCRIPTION:

This course will prepare online students to employ skills needed for effective communication both personally and professionally. It will also provide techniques to manage stress and control emotions. The course is presented in two semesters.

 

Semester 1 focuses on communication skills, including communicating effectively and in difficult situations.

 

Semester 2 focuses on managing stress and emotions; including stress and its impact, emotional intelligence, anger management, and conflict resolution.

 

CREDITS: 1 Credit

 

PREREQUISITES: Manufacturing I

 

Semester 1

 

Manufacturing II: Semester 1 Pretest

Communication Overview

Verbal Communication

Verbal Business Communication

Written Communication

Written Business Communication

Nonverbal Communication

Communication Styles and Interpersonal Communication

Effective Communication

Active Listening

Assertive vs. Aggressive Communication

Communicating in Difficult Situations

Difficult Behaviors in the Workplace

Negativity and Power Struggles at Work

Working with Procrastinators and Untrustworthy People

Communicating by Telephone

Networking for Success

Manufacturing II: Semester 1 End of Semester Exam

 

 

Semester 2

 

Manufacturing II: Semester 2 Pretest

What is Stress?

Signs and Symptoms of Stress

Sources of Stress

Techniques for Managing Stress

Anxiety and Stress

Mindset and Stress

Stress and Values Clarification

Stress at Work

Emotional Intelligence (EI)

Emotional Intelligence Skills

Understanding Anger

Anger Cycle

Anger Management

Conflict Basics

Conflict Resolution

Addressing Violent Situations

Manufacturing II: Semester 2 End of Semester Exam